ORDER

  • How to place an order?
Placing an order with us is easy.
    • Visit our store at https://www.cnstylecrafts.com/
    • Choose the products that you love, then click "Add to cart" or "Buy it now" and proceed to "Checkout."
    • If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Checkout.
    • Then fill out your information and pay.
That's it! Wait for an order confirmation from us.
  • How can I modify my order?
    • Please note that we are only able to make changes to your order if it has not been fulfilled yet. We provide an order confirmation so our customer can check whether the order is correct.  If you want to change anything in your order, please contact us via email support@cnstylecrafts.com within 24 hours after placing your order.
  • Why have I not received an order confirmation?
    • Most of the time, this is because our customers have incorrectly entered their email addresses. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong, please contact us and we will fix it for you.

PAYMENTS

  • What payment methods are available?
    • We offer safe shopping and accept payments via PayPal, Credit card, Debit card or VISA. So you can choose the most suitable one for you.
  • Do I pay for my order in my currency?
    • All prices are set in US Dollar and will be shown in your local currency depending on which country (GEO IP address) you are in, for your convenience. However, upon check out, you will be billed in USD. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates. Our system will automatically exchange your currency to make it easy for you when placing the order.
  • How safe is my information?
    • Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

SHIPPING

    • How much is the shipping fee?
      • Our store offers FREE SHIPPING worldwide.
    • Where do you ship?
      • We are providing international shipping. However, due to some postal problems, we can’t deliver a shipment to the military area and some small countries.
    • How do you ship?
      • We ship orders overseas by mail service. After processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving in your country, it will be handled by your country's postal service. Your local post office will then deliver it to you. So please contact your local post office in case you haven’t received it yet.
    • Where are the items coming from?
      • Products will come from different warehouses from overseas. Our partners are located throughout different parts of the world including Singapore, China, Japan, Dubai, and many more. As our items are stored in several warehouses, your order may be shipped in separate packages.
  • How long does it take for an order to arrive?
    • The shipping time will depend on your exact location. However, it usually takes only 8-12 business days for shipping to the US and 10-15 business days for others countries. Delays may occur, especially during the busiest months of the year (November and December).
  • What if I'm not home when my package arrives?
    • If the package is too big and no one is home, the mailman will leave it outside your house or leave a card so that you can arrange a more convenient delivery time.
  • Can I change my shipping address after placing an order?
    • If you need to make any changes to your shipping address, please contact our Customer Service within 24 hours of placing the order. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps from happening.
    • In the event that your parcel has been shipped, we’re sorry but we can no longer change it for you. It’s best to contact your local post office once your order has reached your country.

NOTES:

      • To all UAE/HK customers, please provide your PO Box or Zip code during checkout to avoid delays in processing and shipping of your orders.
      • Customs, Postal Services & Us (Reverienorth) are different entities hence we are not liable for any delays caused by customs or local post services.
      • We do not ship to military addresses such as those with APO, FPO, DPO, PSC, etc. addresses.
  • Why do I have to pay extra to receive my order?
    • Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office/local post office of the specific destination. Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at Cnstylecrafts. For further details of charges, please contact your local customs office. It is the customer’s responsibility to confirm what charges there may be prior to placing an order with cnstylecrafts.
  • How can I track my order?
    • Tracking numbers are included in your fulfillment confirmation email. You can track using the “Track your Order” section on our website
    • Alternatively, you may use below links to track down your parcel(s).
  • Why can't I track my order?
    • Initial information from the courier will normally take 3 to 5 days to appear. The courier’s latest tracking information online will depend on how often the package is scanned along the way, so please try to track again later.
  • Why is my shipment status stuck?
    • Your shipment may be delayed. Circumstances such as delayed logistics, inspection, congestion, weather condition, and Customs clearance may affect the shipment.
  • Why didn't my order come in one package?
    • We ship your orders from various international warehouses (Singapore, China, Japan, Dubai). This means orders containing multiple items may be shipped individually and you will receive a tracking number for each. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Also, please note that shipping the items separately will make the shipping faster because it could be cleared by the customs easier.
  • What if the tracking information of my order shows "returned to sender?"
    • In the event that the parcels were returned to us, there is most likely an issue with your address or your local post office could not contact you to deliver the product. Please contact us immediately and provide us with your correct/complete shipping address and phone number. We will reship your order at no additional cost. However, if the second packet cannot reach you, we are sorry to tell you that we are not able to help you out with this. We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information.
  • I did not receive my order. What will I do?
    • The delivery timeframe will be anytime from 15 to 45 days. If 30 days have passed, please check your mailbox, ask a family member or neighbor if they have received a parcel on your behalf and visit your local post office. If it’s not at the post office, please contact us immediately and provide us with your correct/complete shipping address and phone number. We will reship your order at no additional cost. However, if the second packet cannot reach you, we are sorry to tell you that we are not able to help you out with this. We are not responsible for any lost/stolen parcel or if a package is undeliverable because of missing, incomplete, or incorrect destination information.
  • Tracking shows my order has been delivered but I haven't received it yet?
    • Please note that we provide a tracking number to each customer. It is the customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. We are not responsible for any stolen packages. Please contact our Customer Service for further assistance.

 

POST-PURCHASE

  • What if I received a defective/damaged item?
    • It is our intention to provide only the highest quality items to our customers. There are instances when the condition of the product has changed during the transportation period. If that happens, please report the issue to us within 48 hours of receiving the item. Provide a photo/video showing the damaged item. Your parcel is insured, we’ll send you a replacement, free of charge.
  • What if I received a wrong order? Or if some items are missing?
    • Our warehouse fulfills each order properly and receiving an incorrect or missing item is a rare case. Please report the issue to us within 48 hours of receiving the item. Provide a photo/video showing what has been received. Any incorrect orders will be replaced with the correct item and any missing item will be shipped to you, free of charge.
  • Can I return/exchange an item once received?